Supply of services terms and conditions
Why have Ts and Cs for services?
If you’re providing services to consumers or other businesses it’s vital
that you protect your business interests with a professionally written set
of terms and conditions. These will help you deal with a whole range of
matters, including payment, timescales of delivering services, how to
tackle any problems with the service and what to do if a customer decides
to cancel their service contract. In some cases these can also refer to a
Service Level Agreement (SLA). Effective Ts and Cs will clearly set out the
range of expectations and obligations of both yourself and your customers,
giving a stronger footing to the business relationship and leading to
What kind of terms should be applied to services?
As well as providing relevant details and pricing of the service, you
should outline the method of service delivery. You can also set out the
level of service which the customer should expect, particularly if it’s an
ongoing service, although this can be better dealt with in a separate
Service Level Agreement. Your terms should also cover any cancellations
procedure, such as the amount of notice required to end a subscription.
Of particular significance to the supply of services is the scenario where
a customer is not satisfied with the service you provide. It’s helpful if
your Ts and Cs account for this type of situation, setting out your policy.
However, bear in mind that you have certain obligations to consumers under
the Supply of Goods and Services Act, to provide services:
• with reasonable care and skill
• in a reasonable time
• for a reasonable charge
How to apply your terms
Make sure that you specify the nature of services which you’re supplying
and the price. This is particularly important if you’re doing business
online or if the services are bespoke. If you want your terms to apply,
you’ll need to bring these to the attention of your customers before a
transaction is completed. This can be easier to do online, by providing
tick boxes which confirm that a potential purchaser agrees to your
conditions of sale. If the contract to provide services is being formed in
a shop or office environment, you can provide the customer with printed
copies of your Ts and Cs to sign (one for them and one for your records).
A variety of Terms and Conditions relevant to your particular business
can be downloaded from our Business Documents Folder. Click on any
relevant templates in the list, below, for further information.