Sale of goods terms and conditions
Why have Ts and Cs for goods?
If you are selling goods to consumers or to businesses it is vital that you
protect your business interests with a professionally written set of terms
and conditions. These will help you deal with a whole range of matters
including payment, delivery, how to deal with any faults or if a customer
wishes to make a return. Effective Ts and Cs will clearly set out the range
of expectations and obligations of both yourself and your customers, giving
a stronger footing to the business relationship and leading to further
What kind of terms should be applied to goods?
As well as providing relevant details and pricing about the goods, if they
are going to be delivered to the customer you’ll need to outline the
delivery arrangements and policy. Your terms should also cover any returns
procedure and who is responsible for the return delivery.
Of particular significance to the supply of goods is the situation of
defective or faulty goods, or where the customer simply decides they don’t
want them. Many retailers choose to adopt a “no-quibbles” returns policy
but this can affect your bottom line, so you need to consider the best
approach for your business. However, bear in mind that you have overriding
obligations to consumers under the Sale of Goods Act 1979 and the Consumer
Rights Act 2015, to provide goods that are:
• of satisfactory quality
• reasonably fit for purpose and
• match any description given
How to apply your terms
Make sure that you specify the nature of goods which you’re supplying and
the price. This is particularly important if you’re doing business online
where the customer isn’t able to actually see the goods in person, or if
the items purchased are bespoke. This comes down to meeting expectations,
as it’s easy for customers - particularly consumers - to reject goods which
do not fulfil expected specifications.
If you want your terms to apply, you’ll need to bring these to the
attention of your customers before a transaction is completed. This can be
easier to do online, by providing tick boxes which confirm that a potential
purchaser agrees to your conditions of sale. It’s trickier to do this in a
shop but you can display any important terms, such as a returns policy, in
a prominent place with the use of appropriate signage - or simply ensure
that the customer is informed about any specific terms before the purchase
A variety of Terms and Conditions relevant to your particular business
can be downloaded from our Business Documents Folder. Click on any
relevant templates in the list, below, for further information.