General Hire (Advance Order) Terms and Conditions (B2C)

General (Advance Order) Hire Terms and Conditions (B2C)


Designed for the hire of a range of different product types, these General (Advance Order) Hire Terms and Conditions (B2C) cover a range of important points to allow for smooth and efficient transactions between hire businesses and their customers. This template is for use in situations where products are hired out after an advance booking has been made.

This document is compliant with the GDPR (General Data Protection Regulation).

It is for use only where the customer of the hire business acts as a “consumer” in relation to the hire.

However, where the customer of the hire business is not acting as a consumer (i.e. the customer is hiring the product wholly or mainly for business purposes), we have provided an accompanying alternative set of terms, the General (Advance Order) Hire Terms and Conditions (B2B).

“Consumer” is defined in the Consumer Rights Act 2015 as an individual who receives services for his/her personal use and for purposes wholly or mainly outside the business of that individual or another.

As a general purpose template, this document contains many more blank spaces for you to fill in than most of its companions in this subfolder. Space is provided to specify the information customers are expected to provide when ordering. The same clause also allows for rules applying to customers’ use of the hired products to be specified.

Payment in this document takes the form of an initial deposit, followed by the balance of the hire fees and a refundable security deposit.

Cancellation provisions are included, allowing customers to cancel within various time windows before the hire period begins. For each window, different refund and/or payment terms apply, ensuring that the closer to the hire period the cancellation takes place, the more money your business is entitled to – reflecting the level of inconvenience and loss of opportunity to hire the goods out to a different customer.

Customers may damage hired items, whether accidentally or otherwise. Provision is therefore made for an accidental damage waiver. Damage (or loss) outside of that waiver should be covered by the aforementioned security deposit.

Liability in this document is limited to a reasonable level. Users are advised to exercise great care should they wish to limit liability further as these terms and conditions are written solely for use with consumer customers.

Please note that while this template can be placed on a website for hire to Consumer customers only, it is not designed to serve as terms and conditions for e-commerce and has not been written with distance selling and e-commerce laws in mind.

For a walk-up-and-hire B2C scenario (rather than an advance booking) an alternative set of terms and conditions is also available from Simply-Docs.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These General (Advance Order) Hire Terms and Conditions (B2C) contain the following clauses:

1. Definitions and Interpretation
2. Information About Us
3. The Contract
4. Product Details
5. Your Order and Rules of Hire
6. Hire Period
7. Fees and Payment
8. Cancellation
9. Collection, Hire and Return
10. Accidental Damage Waiver
11. Loss and Damage
12. Our Liability
13. Events Outside of Our Control (Force Majeure)
14. Communication and Contact Details
15. Complaints and Feedback
16. How We Use Your Personal Information (Data Protection)
17. Other Important Terms
18. Governing Law and Jurisdiction

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have purchased access to the appropriate document folder click on the “Download Document” link below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.