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IT Services Framework Agreement Documents

A supplier of IT or other services will often set up a facility with a client to enable the client to place an order with the supplier from time to time on pre-agreed standard terms.

This is particularly convenient and time saving where the parties are likely to subsequently enter into a series of similar transactions for one or more types of IT services - whenever they do so, they will have already agreed on all terms and will not need to negotiate and agree terms on each occasion.

This arrangement is usually referred to as a “framework” or “call-off” agreement, and sometimes also as a “master ordering agreement” or “blanket purchase agreement”. The expressions “framework” and “call-off” are often used interchangeably to mean the same thing.

Such a “framework” or “call-off” arrangement may take the form of a master agreement which sets out both how the client can place an order for a certain type of services and all of the terms which will apply to such an order.

However, it does not require the client to place any order at all either at the outset or subsequently. To that extent it does not itself create any obligation on the client but as and when it chooses to purchase any services during the term of the Agreement, the client places an order under the ordering procedure set out in the Agreement. That order, when accepted by the supplier, will establish a binding contract for the supplier to supply and the client to pay for the particular type and quantity of services covered by the order.

The form of IT Services Framework Agreement and other documents in this subfolder will enable a supplier to establish such a framework or call off arrangement with its client.

The IT Services Framework Agreement template sets out the core terms and conditions which will apply to any order irrespective of the type/s of IT service the IT services supplier is willing and able to provide to its client.

A suitable set of supplementary terms and conditions has to be attached as a Schedule to the IT Services Framework Agreement to cover the provision of each particular type of IT service which the parties anticipate will be needed from time to time. We have included several sets of supplementary terms and conditions for this purpose, each intended to apply to a particular type of IT service. You can attach one or more of them after adapting it or them as necessary. When a "call off" order is placed from time to time by your customer for a type of service covered by a Schedule of supplementary terms that you have attached, the IT Services Framework Agreement and that Schedule will then automatically be deemed to apply to that order.

IT Services Framework Agreement Documents is part of Business . Just £38.50 + VAT provides unlimited downloads from Business for 1 year.

Frequently Asked Questions

What is a framework or call-off agreement, and when should I use one? +
A framework, or call-off, agreement is a master contract that sets out, in advance, how a client can order services and all the terms that will apply. It suits situations where the parties expect to do a series of similar IT transactions, so they agree the terms once and place orders as needed rather than negotiating each time. It is also called a master ordering or blanket purchase agreement. Use it for ongoing, repeat IT service provision.
Does a framework agreement commit the client to actually buy anything? +
No. A framework agreement does not require the client to place any order, at the outset or later, so it creates no obligation to buy by itself. When the client does place an order under the agreed procedure, and the supplier accepts it, that order becomes a binding contract for that particular service and quantity. So the framework sets the terms, and each accepted call-off order is where the commitment is created.
How do the supplementary schedules in the framework work? +
The framework sets the core terms that apply to any order, and separate schedules of supplementary terms cover each particular type of IT service. You attach the schedules for the services you expect to provide, adapting them as needed. When a customer places a call-off order for a service covered by an attached schedule, the framework and that schedule automatically apply to the order. So you build the framework once, then bolt on a schedule per service type.
How is a framework agreement different from a one-off IT service agreement? +
A one-off IT service agreement governs a single arrangement, negotiated for that deal. A framework agreement is built for repeat business: it fixes the terms up front so the client can place multiple similar orders over time without renegotiating. If you will deal with a client once, or the work is bespoke each time, use a standard IT service agreement. If you expect a stream of similar orders, the framework saves time and keeps terms consistent.
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