This Software Support & Maintenance Terms Schedule is designed for use
with the IT Services Framework Agreement in this subfolder.
This Schedule contains the additional terms which can be attached to the
Framework Agreement (before it is signed) so that they will then apply to
an order for software development and licensing services.
The IT Services Framework Agreement enables a client to place an order from time to time with a supplier of IT services such that each order is on pre-agreed terms.
This Schedule (and the Agreement) do not in themselves require the client
to place any order at all. Only when the client chooses to place an order
will there be a binding contract for the supplier to supply, and the client
to pay for, the particular services covered by the order.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
This Software Support & Maintenance Terms Schedule contains the
3. Services to be Provided
9. Excluded Support & Maintenance
12. Company’s Warranty
13. Company’s Obligations
14. Confidential Information
15. Security and Control
20. Company's Confidential Information
21. Remote Access
25. Force Majeure
27. Successors and Assignees
29. Time of the Essence
30. Costs and Expenses
32. Proper Law and Jurisdiction
and the following annexes:
Annex 1 - Software Specification
Annex 2 - Equipment
Annex 3- Annual Support and Maintenance Fees
Annex 4 - Location
Annex 5 - Storage Media
Annex 6 - Locations/Countries
Annex 7 - Training and Set-up
This Software Support & Maintenance Terms Schedule is in open format.
Either enter the requisite details in the highlighted fields or adjust the
wording to suit your purposes.
Once you have purchased access to the appropriate document folder click on
the “Download Document” link below. You will be asked what you want to do
with the file. It is recommended that you save the document to a location
of your choice prior to viewing.