Support & Maintenance Schedule

Software Support & Maintenance Terms Schedule

BUS.ITFA.03

This Software Support & Maintenance Terms Schedule is designed for use with the IT Services Framework Agreement in this subfolder.

This Schedule contains the additional terms which can be attached to the Framework Agreement (before it is signed) so that they will then apply to an order for software development and licensing services.

The IT Services Framework Agreement enables a client to place an order from time to time with a supplier of IT services such that each order is on pre-agreed terms.

This Schedule (and the Agreement) do not in themselves require the client to place any order at all. Only when the client chooses to place an order will there be a binding contract for the supplier to supply, and the client to pay for, the particular services covered by the order.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This Software Support & Maintenance Terms Schedule contains the following clauses:

1. Background

2. Definitions

3. Services to be Provided

4. Term

5. Payment

6. Risk

7. Support

8. Maintenance

9. Excluded Support & Maintenance

10. Warranty

11. Liability

12. Company’s Warranty

13. Company’s Obligations

14. Confidential Information

15. Security and Control

16. Termination

17. Alterations

18. Training

19. Documentation

20. Company's Confidential Information

21. Remote Access

22. Interpretation

23. Announcements

24. Assignment

25. Force Majeure

26. Annexes

27. Successors and Assignees

28. Counterparts

29. Time of the Essence

30. Costs and Expenses

31. Set-off

32. Proper Law and Jurisdiction

and the following annexes:

Annex 1 - Software Specification

Annex 2 - Equipment

Annex 3- Annual Support and Maintenance Fees

Annex 4 - Location

Annex 5 - Storage Media

Annex 6 - Locations/Countries

Annex 7 - Training and Set-up

This Software Support & Maintenance Terms Schedule is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have purchased access to the appropriate document folder click on the “Download Document” link below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.

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