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Holiday Lettings Documents

Online Camping & Caravanning Bookings

Owners of Campsites and Caravan Parks of all types, big and small, permanent and temporary, will find these documents useful, as will owners of static caravans situated there. Whilst Campsites and Caravan Parks are typically informal places, it is important to formally document the agreement between the Owner and the Guest so that both parties know what they can expect and what is expected of them.

This subfolder contains documents that can be placed on the Campsite’s website or in a brochure. A contract is formed by the customer submitting a Booking Form and the owner sending the Confirmation Letter. The relevant set of Terms and Conditions is incorporated in the contract. This will often be a more convenient way of operating than printing off a document for both parties to sign.

These Online Camping & Caravanning Bookings documents can be used to make bookings for campers and owners of touring caravans. The documents are drafted using plain English so that they can be easily understood.

Online Camping & Caravanning Bookings is part of Property. Just £38.50 + VAT provides unlimited downloads from Property for 1 year.

Frequently Asked Questions

How do I take campsite and caravan pitch bookings through my website? +
Use online booking documents: the customer submits a booking form and you send a confirmation letter, which forms the contract and brings in your terms and conditions, with no signed agreement needed. It is usually more convenient than printed paperwork. This folder provides the terms, booking form and confirmation letter for campers and touring caravans.
Do the consumer cancellation rules apply to online pitch bookings? +
A pitch booked for set dates is accommodation supplied on a specific date, which is exempt from the automatic 14 day cancellation right under the Consumer Contracts Regulations 2013. So refunds turn on your cancellation terms, which must be fair under the Consumer Rights Act 2015. A clear cancellation and deposit policy avoids arguments. The booking terms set this out.
What information do I need to give campers before they book online? +
Give the price, the dates, what the pitch includes, your site rules and your cancellation and deposit terms clearly before the booking is made, as distance selling consumer law requires. Making key terms visible up front, not buried, keeps the contract fair and enforceable. The online booking documents are structured to present this information.
Can I keep a deposit if a camper cancels at short notice? +
Only if your terms fairly allow it. You can set a cancellation policy that retains a deposit or charges for late cancellation, but under the Consumer Rights Act 2015 the charge must reflect a genuine estimate of your loss rather than act as a penalty, or it will not be enforceable. Set out clear, proportionate cancellation bands. The template terms are drafted with this in mind.
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