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Holiday Lettings Documents

Holiday Lettings Agency Terms, Contracts and Forms

The documents in this folder are for use by Holiday Property Lettings Agencies. Many owners of holiday homes do not have the time or specialist knowledge required to manage bookings themselves. Instead they will appoint an agency to market the property, handle bookings and in some cases manage the property on their behalf. 

This subfolder contains Terms and Conditions and Appointment Forms which, when used together, create a contract between the Owner and the Agent. There are versions for a “fully managed service”, where the Agent deals with repair and maintenance of the property as well as marketing and bookings, and “marketing and letting only” versions.

There is also a selection of Tenancy Agreements and Online Booking documents for agents to enter into on behalf of Owners.

The Tenancy Agreements are designed to be printed off and signed by the Agent and the holidaymaker. The Online Booking documents can be placed on the Agent’s website or in a brochure. A contract is formed by the holidaymaker submitting a Booking Form and the Agent sending the Confirmation Letter. The relevant set of Terms and Conditions is incorporated in the contract. This will often by a more convenient way of operating than using a hard copy Tenancy Agreement.

These Holiday Lettings Agencies documents can be used for houses, cottages, flats and apartments. They are drafted using plain English.

Holiday Lettings Agency Terms, Contracts and Forms is part of Property. Just £38.50 + VAT provides unlimited downloads from Property for 1 year.

Frequently Asked Questions

I run an agency booking holiday homes for owners. What contract do I need with the owner? +
A holiday lettings agency agreement: terms and conditions and an appointment form that together form the contract between owner and agent. Pick a fully managed version, where you handle repairs and maintenance as well as marketing and bookings, or a marketing and letting only version. The folder also includes tenancy agreements and online booking documents you enter into for owners.
As a holiday lettings agent, do I face the same rules as a residential letting agent? +
Not the same. Holiday lettings sit outside assured tenancy law under the Housing Act 1988, so the residential tenant fee ban and deposit protection rules do not apply. HMRC anti money laundering registration only bites at 10,000 euros a month or more, rarely reached in holiday work. But since 14 May 2025 all letting agents must run sanctions checks whatever the value.
Who is liable for safety in the holiday homes I let for owners? +
The owner holds the core safety duties, but as managing agent you often arrange compliance, so the agency terms should say who does what. Each property needs an annual gas safety check, a fire risk assessment and safe electrics. Clear allocation avoids gaps and disputes if something goes wrong. The fully managed terms can put these tasks on the agent.
Do I hold the owner's money, and how should I handle it? +
Often yes: you collect guest payments and pass on the balance after your commission. Keep client money separate from your own, account for it clearly and pay owners promptly under the agreed terms. Client Money Protection membership is mandatory for residential lettings work but not for holiday lettings, though good client accounting practice still applies. The agency terms should set out the money flow.
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