Malware Response Policy 
The Malware Response Policy provides clear procedures for detecting, containing, and eradicating malicious software across your organisation’s IT systems. This policy ensures that malware incidents — including viruses, Trojans, worms, and spyware — are managed lawfully, efficiently, and with minimal business disruption.
What Does this Malware Response Policy Do?
This policy sets out a structured process for identifying malware infections, isolating affected systems, and restoring normal operations from secure backups. It supports forensic investigation and evidence preservation, ensuring all actions are auditable and compliant with UK law.
Developed in line with the UK GDPR, Data Protection Act 2018, and Network and Information Systems Regulations 2018, the policy helps businesses minimise data loss, protect confidential information, and respond to malware incidents responsibly and transparently.
It also includes a detailed classification system, response procedure, and record-keeping framework to support investigations and maintain regulatory compliance.
Who Is This Policy For?
This document is suitable for:
- Businesses that use or manage computer systems, cloud platforms, or IT networks;
- IT departments, managed service providers (MSPs), and cybersecurity teams;
- Organisations seeking to meet UK data protection and cybersecurity obligations;
- Compliance and data protection officers overseeing security governance.
What Are the Key Features of this Malware Response Policy?
- Legal and Regulatory Compliance: Aligns with UK GDPR, DPA 2018, and NIS Regulations.
- Malware Classification Table: Defines incident severity levels with practical examples.
- Response Procedure: Outlines step-by-step actions from detection to post-incident review.
- Record Retention Schedule: Specifies documentation, retention periods, and disposal methods.
- Integration and Governance: Works seamlessly with other response policies for full cyber incident management.
This policy is part of the Cyber & IT Policy Suite, a collection of templates designed to help businesses strengthen their cybersecurity resilience, meet compliance obligations, and respond effectively to digital threats.
The Malware Response Policy is part of the Simply-Docs Cyber & IT Policy Suite and works in tandem with:
- Incident Response Policy – providing overall governance and coordination across incident types;
- Cyberattack Response Policy – addressing complex or targeted external attacks;
- Ransomware Response Policy – focusing on extortion-based encryption or data theft; and
- Phishing Response Policy – targeting credential theft and social engineering threats.
Together, these policies create a complete incident response framework to help your business detect, contain, and recover from all forms of cyber threats.
This Malware Response Policy contains the following sections:
1. Introduction
2. Scope
3. Legal and Regulatory Context
4. Objectives of this Policy
5. Malware Classification
6. Response Procedure
7. Record Keeping
8. Confidentiality
9. Cross-Reference and Integration
10. Implementation of Policy
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
This Malware Response Policy is unlocked and in .docx format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.
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