General Doorstep Sale of Services Terms of Business
These General Doorstep Sale of Services Terms of Business are designed for
use by service providers who sell their services during visits to
customers’ homes (doorstep selling).
This document is compliant with the GDPR (General Data Protection
This template can be used for any transaction involving the sale of
services. If the seller is supplying goods with the services (e.g. selling
a product and providing installation services) or if the transaction
involves only the sale of goods and not services, we have other sets of
template terms of business which should be used instead.
There is a pro-forma service agreement contained in the schedule to the
terms of business. This enables the service provider and the customer to
enter into a legally binding agreement incorporating the terms of business.
This document complies with the Consumer Rights Act 2015. The language and
presentation of the document are designed to be “consumer-friendly” and the
document should make sense to an average consumer who has no specialist
business or legal knowledge.
The template also complies with the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013, which came into
force on 13th June 2014. In particular:
- Customers entering into contracts “off the premises” of the seller are
given a cooling-off period. The cooling-off period starts when the contract
is made and ends 14 days later. This means customers can change their mind
for any reason after placing an order, subject to limited exceptions. Work
can however commence within the cooling-off period so long as the customer
expressly agrees to this
- The customer is given a clear and concise summary of the pre-contract
information they are entitled to receive.
Detailed guidance on the 2013 Regulations can be found in our Information
It is important for all traders to be aware of their obligations and the
rights of their customers under consumer protection laws. This template has
been drafted with these laws in mind. Take care when amending the template
to remain compliant with the legislation and, in particular, make sure you
do not include any terms that may be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the agreement.
These General Doorstep Sale of Services Terms of Business contain the
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
6. Fees and Payment
9. Your Obligations
10. Complaints and Feedback
11. Changing the Start Date
12. Cancellation of Contract During the Cooling Off Period
13. Cancellation Before the Start Date
15. Effects of Termination
16. Events Outside of Our Control (Force Majeure)
18. How We Use Your Personal Information (Data Protection)
19. Other Important Terms
20. Law and Jurisdiction
And the following Schedules:
1. Service Agreement
2. Model Cancellation Form
This document is duplicated in the Terms and Conditions group of documents
in the Doorstep Sales Terms and Conditions subfolder.
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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