Doorstep Sale of Goods & Installation Services Terms of Business
These Doorstep Sale of Goods and Installation Services Terms of Business are designed for use in transactions involving the sale of goods along with services for the installation of those goods into the customer’s home. They are intended for use by traders who sell goods and services on a door-to-door basis.
This document can be used for a wide range of goods. If the transaction involves only the sale of goods or only the sale of services, please use one of our alternative Terms of Business templates.
This template complies with the Consumer Rights Act 2015. The language and presentation of the document are designed to be “consumer-friendly” and the document should make sense to an average consumer who has no specialist business or legal knowledge.
These terms of business also comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force on 13th June 2014. In particular:
- Customers entering into contracts “off the premises” of the seller are given a cooling-off period.
- The cooling-off period for the goods aspect of the contract starts when the contract is made and ends 14 days after the goods come into the physical possession of the customer. This means the customer can change their mind for any reason and return the goods to the seller.
- The cooling-off period for the services aspect of the contract starts when the contract is made and ends 14 days thereafter. Service provision can begin before the expiry of this 14 day period if the customer makes an express request. (It is possible for the customer to cancel the goods aspect of the contract after the services have been performed, so long as it is possible to remove the installed goods without damaging them.)
- The customer is given a clear and concise summary of the pre-contract information they are entitled to receive.
Detailed guidance on the 2013 Regulations can be found in our Information Pages.
It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This template has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that may be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the agreement.
These Doorstep Sale of Goods and Installation Services Terms of Business contain the following clauses:
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
4. The Contract
5. Description and Specification of Goods
6. Orders
7. Price and Payment
8. Delivery
9. Providing the Services
10. Faulty, Damaged or Incorrect Goods
11. Cancellation of Contract During the Cooling Off Period
12. [Returning Goods If You Change Your Mind]
13. Guarantee
14. Complaints and Feedback
15. Events Outside of Our Control (Force Majeure)
16. Liability
17. How We Use Your Personal Information (Data Protection)
18. Other Important Terms
19. Law and Jurisdiction
And the following Schedule:
1. Model Cancellation Form
This document is duplicated in the Terms and Conditions group of documents in the Doorstep Sales Terms and Conditions subfolder.
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