General Doorstep Sale of Goods Terms of Business
These General Doorstep Sale of Goods Terms of Business can be used in transactions involving the sale any type of goods where the seller operates on a door-to-door basis.
If the transaction involves goods which are perishable, consumable or intended to be fitted into the customer’s home, please see the bespoke sets of terms of business catering for these scenarios.
This document complies with the Consumer Rights Act 2015. We have adopted “consumer friendly” language and presentation and the document should be capable of being understood by an average consumer with no business or legal background.
The template also complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force on 13th June 2014. In particular:
- Customers entering into contracts “off the premises” of the seller are given a cooling-off period. The cooling-off period starts when the contract is made and ends 14 days after the goods come into the physical possession of the customer. This means the customer can change their mind for any reason and return the goods to the seller.
- The customer is given a clear and concise summary of the pre-contract information they are entitled to receive.
Detailed guidance on the 2013 Regulations can be found in our Information Pages.
It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This template has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that may be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the agreement.
These General Doorstep Sale of Goods Terms of Business contain the following clauses:
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
4. The Contract
5. Description and Specification of Goods
6. Orders
7. Price and Payment
8. Delivery
9. Faulty, Damaged or Incorrect Goods
10. Cancellation of Contract During the Cooling Off Period
11. [Returning Goods If You Change Your Mind]
12. Complaints and Feedback
13. Events Outside of Our Control (Force Majeure)
14. Liability
15. How We Use Your Personal Information (Data Protection)
16. Other Important Terms
17. Alternative Dispute Resolution
18. Law and Jurisdiction
And the following Schedule:
1. Model Cancellation Form
These terms of business are duplicated in the Terms and Conditions group of documents in the Doorstep Sales Terms and Conditions subfolder.
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