Estate Agent’s Letter Acknowledging Receipt of Appeal of Outcome of Complaint

Estate Agent’s Acknowledgment of Complaint Appeal Letter

PROP.EST.33

This Estate Agent’s Acknowledgment of Complaint Appeal Letter is part of a suite of letters designed for use in conjunction with our Complaints Policies and Complaints Handling Procedures for Estate Agents and Lettings Agents.

The Letter acknowledges receipt of the appeal and confirms that the appeal will be considered. In order to comply with the requirements of the ombudsman redress schemes to which agents must belong, there should be a “speedy, separate and detached review of the complaint by staff not directly involved in the transaction”, and the outcome must be notified to the complainant within 15 working days.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This Estate Agent’s Acknowledgment of Complaint Appeal Letter is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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