Application Service Provider Agreement (Customer) + Training
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Many businesses make use of specialised software. The costs of such software can be extremely high – too high for many small and medium businesses. This is where ASPs (Application Service Providers) step in. ASPs provide access to software to their customers over a network. This significantly reduces both the cost and complexity burden on businesses, enabling those with limited resources to access specialised software which would otherwise be out of their reach.
The ASP owns both the software and the equipment on which the software is hosted. This reduces the burden on the end users of the software in that maintenance obligations and the costs associated therewith are borne by the ASP. As a result, the customer does not have to be concerned with fluctuating and unpredictable costs; rather their IT costs will amount to little more than a simple, known monthly fee. Moreover, software and supporting infrastructure will be regularly updated.
This ASP Agreement (Customer) + Training, also known as a Software as a Service Agreement, has been written with such services in mind and is designed for use by ASPs to govern the provision of their services to a wide variety of customers.
The terms of this agreement are designed to favour the customer. This version of the agreement adds protective measures for the customer: the ASP is required to indemnify the customer if the customer suffers loss as a result of a breach of the agreement by the ASP. Further, the customer has the right to terminate the agreement early if fees are increased to a level they consider unreasonable (subject to the payment of a termination fee).
An ASP-oriented version of this document is also available.
Furthermore, this template includes the provision of comprehensive training by the ASP. An additional schedule is included to allow the ASP to specify their own training programme. Two alternative versions, each requiring the customer to see to their own training needs, are also available.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
This ASP Agreement (Customer) + Training contains the following clauses:
1. Definitions and Interpretation
2. The Service
4. Fees and Payment
5. The Applications
9. Software Licenses
11. Customer Computer Systems
13. Intellectual Property
14. Customer Data
18. Force Majeure
21. Relationship of Parties
24. Entire Agreement
25. No Waiver
27. [Dispute Resolution (Arbitration)]
28. Law and Jurisdiction
And the following schedules:
3. Third Party Software Licenses
4. [Reasonable Usage Policy]
5. Training & Training Fees
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