Application Service Provider (ASP) Agreement (Service Provider)
If you wish to use this document in a scenario that involves personal data, you may wish to amend it. To assist in such alterations, standard clauses for data protection and data processing are available in our UK GDPR & Data Protection Group. As with any alterations to documents, great care should be taken.
Many businesses make use of specialised software. The costs of such software can be extremely high – too high for many small and medium businesses. This is where ASPs (Application Service Providers) step in. ASPs provide access to software to their customers over a network. This significantly reduces both the cost and complexity burden on businesses, enabling those with limited resources to access specialised software which would otherwise be out of their reach.
The ASP owns both the software and the equipment on which the software is hosted. This reduces the burden on the end users of the software in that maintenance obligations and the costs associated therewith are borne by the ASP. As a result, the customer does not have to be concerned with fluctuating and unpredictable costs; rather their IT costs will amount to little more than a simple, known monthly fee. Moreover, software and supporting infrastructure will be regularly updated.
This ASP Agreement (Service Provider) has been written with such services in mind and is designed for use by ASPs to govern the provision of their services to a wide variety of customers.
The terms of this agreement are designed to favour the ASP. For example, the ASP is not required to indemnify the customer for losses that may be sustained, and fees may be increased without giving the customer the right to terminate the agreement as a result.
A customer-oriented version of this document is also available. Furthermore, under this agreement, training is the responsibility of the customer. Two alternative versions, each providing for the provision of training by the ASP are also available.
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.
This ASP Agreement (Service Provider) contains the following clauses:
1. Definitions and Interpretation
2. The Service
4. Fees and Payment
5. The Applications
9. Software Licenses
11. Customer Computer Systems
13. Intellectual Property
14. Customer Data
18. Force Majeure
21. Relationship of Parties
24. Entire Agreement
25. No Waiver
27. [Dispute Resolution (Arbitration)]
28. Law and Jurisdiction
And the following schedules:
3. Third Party Software Licenses
4. [Reasonable Usage Policy]
This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.
Once you have subscribed to the appropriate document folder click on the “Download Document” button below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.