This Customer Feedback Record is designed to be used by food businesses in order to monitor customers’ complaints. This is particularly useful as food inspectors’ visits are usually initiated by complaints. It is good practice to review customer feedback on a regular basis and ensure that corrective steps are taken especially if a complaint highlights a food hygiene issue.
This Customer Feedback Record is in fixed field format. Simply press TAB to jump from one field to the next and SHIFT + TAB to go back. Alternatively, use the mouse to click from one field to the next.
If you are using Microsoft Office 2003 or older, the template can be unlocked by clicking on the “Padlock” icon on the tool bar. To display the “Padlock” icon click on “View” and then “Toolbars”. From the “Toolbars” menu, select “Forms”. Users of Microsoft Office 2007 must first click on the “Review” tab to reveal the “Protect Document” button. From the “Permissions” panel that opens, click on the “Stop Protection” button.
Once you have purchased access to the appropriate document folder click on the “Download Document” button below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.