IT Service Contract Template

IT Service Agreement

BS.SERV.IT.01

It is common for businesses to outsource their IT support. As with any service provider – client relationship, it is wise to have a written agreement in place, detailing the various rights and responsibilities of the parties.

This IT Service Agreement is designed for use with a broad range of IT support services. It has been drafted in such a way that the specific details that will be unique to each transaction are kept outside of the main body of the contract in a series of schedules.

Key terms in this document set out the respective obligations of the service provider and the client, fees and payment and confidentiality. Liability under this agreement is excluded to the fullest extent permitted by law. This is an important aspect to be negotiated prior to signing the agreement and you may need to alter this default provision as a result.

The service provider is permitted to sub-contract some or all of its obligations under this agreement. It is important to ensure that sub-contractors are engaged in such a way that is compatible with the “main agreement”. An IT Sub-Contractor’s Agreement is also available from Simply-Docs and has been drafted alongside this template to ensure compatibility.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This IT Service Agreement contains the following clauses:
1. Definitions and Interpretation
2. Service Provider’s Obligations
3. Client’s Obligations
4. Insurance
5. Fees and Payment
6. Limitation of Liability
7. Confidentiality
8. Assignment and Sub-Contracting
9. Force Majeure
10. Term and Termination
11. Effect of Termination
12. No Waiver
13. Further Assurance
14. Costs
15. Set-Off
16. Relationship of the Parties
17. Non-Solicitation
18. Third Party Rights
19. Notices
20. Entire Agreement
21. Counterparts
22. Severance
23. Dispute Resolution
24. Law and Jurisdiction

and the following schedules:
1. The Support Services
2. Equipment
3. Software
4. Fees

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have purchased access to the appropriate document folder click on the “Download Document” link below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.

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