Hardware and Software Maintenance Agreement
This Hardware and Software Maintenance Agreement is designed for use by
businesses providing computer hardware and software maintenance services to
other businesses. It is not suitable for provision of services to a
consumer, i.e. an individual who receives services for his/her personal use
and for purposes wholly or mainly outside his/her or another’s business.
If you wish to use this document in a scenario that involves personal data,
standard clauses for data protection and data processing
are available in our
GDPR & Data Protection Group.
Under this agreement, the service provider carries out tasks ranging from
the installation of new software and remedying defects (where permitted by
software licenses) to commissioning new hardware and repairing faults.
Regular preventative maintenance (including upgrades and compatibility
checks) is also provided for. Details are also included in this template as
to what the service provider will not cover.
This template is ideally suited to service providers offering combined
hardware and software services to businesses. Its content is an
amalgamation of the terms and conditions included in the separate Hardware
and Software Maintenance agreements which can be found in this subfolder.
This Hardware and Software Maintenance Agreement contains the following
1. Definitions and Interpretation
3. Fees and Payment
4. Hardware Services
5. Software Services
6. Client’s Obligations
7. Service Provider’s Obligations
13. Relationship of Parties
15. Force Majeure
17. Entire Agreement
18. No Waiver
20. [Dispute Resolution (ADR and Arbitration)]
21. Law and Jurisdiction
and the following schedules:
Optional phrases/clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the agreement.
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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