Hardware Maintenance Agreement
This Hardware Maintenance Agreement is designed for use by businesses providing computer hardware maintenance services to other businesses. It is not suitable for provision of services to a consumer, i.e. an individual who receives services for his/her personal use and for purposes wholly or mainly outside his/her or another’s business.
Under this agreement, the service provider carries out tasks ranging from the commissioning of new hardware to repairing faults and carrying out regular preventative maintenance. Details are also provided in this template as to what the service provider will not cover.
This document is not written with software services in mind. Software is relevant only insofar as it relates to the installation or maintenance of hardware. Maintenance agreements dealing with software are also available.
This Hardware Maintenance Agreement contains the following clauses:
1. Definitions and Interpretation
2. Term
3. Fees and Payment
4. Services
5. Client’s Obligations
6. Service Provider’s Obligations
7. Warranty
8. Liability
9. Termination
10. Confidentiality
11. Notices
12. Relationship of Parties
13. Assignment
14. Force Majeure
15. Severance
16. Entire Agreement
17. No Waiver
18. Non-Exclusivity
19. [Dispute Resolution (ADR and Arbitration)]
20. Law and Jurisdiction
and the following schedules:
1. Hardware
2. Sites
Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the agreement.
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