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Templates for B2C Sale of Goods Websites

September 2020

Website terms and conditions, also known as “terms of use”, are an important part of any website. They may not be the most glamorous part, but they do play a vital role in setting out the rights and obligations governing your operation of the site and your visitors’ and customers’ use of it.

In addition to setting out the rules and covering key issues such as intellectual property, disclaimers, and liability, your terms and conditions may also extend to e-commerce. If you sell goods on your website, your terms and conditions will form the basis for your contracts with your customers.

Our range of e-commerce terms and conditions is divided into two broad categories: terms of use and terms of sale. The terms of use govern users’ use of your website itself. The terms of sale deal with the sale of goods.

Website terms of sale should guide your customers through the purchase process, explaining the formation of the contract between you, and providing key information on goods, pricing, payment, delivery, ownership, consumer rights, and cancellation rights.

Simply-Docs Website Terms and Conditions Review

Here at Simply-Docs, we have offered a wide range of website terms and conditions templates for many years. As with all of our documents, these are reviewed periodically to ensure that they are kept up to date with developments in law and best practice. Over the coming months, we will be reviewing and updating all of our website terms and conditions templates and adding some new supplementary templates to further enhance our range. This review began last month, addressing some of our key terms and conditions for simple, free websites. It now continues with our business-to-consumer sale of goods templates.

Updated Website Terms and Conditions for B2C Sale of Goods

Each template has been reviewed in-depth and rebuilt from scratch. All have been updated in line with current best practice. Key parts of each set of terms and conditions have been re-worded to make them simpler, clearer, and more user-friendly. In some cases, sections of documents have been re-organised to make them more logical and easier both for you to work with, and for your users and customers to follow. Not only does user-friendliness improve the overall user experience of a website but, from a legal point of view, it increases the likelihood that standard terms will be viewed as fair.

New Model Cancellation Form

The Consumer Contracts Regulations 2013 introduced the now well-known 14 day “cooling-off period”. In order to make it as easy as possible for consumers to exercise their cancellation rights, the Regulations include wording for a model cancellation form.

As part of our new Supporting Website Documents selection, we are now introducing different versions of the model form for each category of business-to-consumer e-commerce terms and conditions, beginning with the sale of goods.

The contents of this Newsletter are for reference purposes only and do not constitute legal advice. Independent legal advice should be sought in relation to any specific legal matter.

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