Grievance Procedures, Guidance and Legal Framework Templates
This selection of templates contains the core grievance procedure, guidance notes and legal framework documents employers need before using individual grievance letters and forms. The templates help employers understand how to set up, explain and apply a fair workplace grievance process, including informal resolution, formal grievance meetings, investigation, confidentiality, record keeping, grievance outcomes and appeals.
Legal Compliance
These templates have been drafted and maintained up-to-date by experienced employment solicitors and HR professionals, and have been/are applied successfully and consistently by thousands of employers and HR consultants.
The templates include the following:
Grievance Procedures
This Grievance Procedure template helps employers set out a clear internal process for dealing with employee complaints, concerns and workplace problems fairly, consistently and without unreasonable delay. It covers informal resolution, formal written grievances, grievance meetings, investigation, outcomes, confidentiality, special cases and appeals.
The ACAS Code of Practice
The ACAS Code of Practice on Disciplinary and Grievance Procedures is an essential reference document for employers, employees and representatives dealing with workplace grievances and disciplinary issues. It sets out the main principles of fairness, transparency, prompt handling, investigation, meetings, accompaniment, written decisions and appeal rights.
Grievance Procedures Guidance Notes
These Grievance Procedures Guidance Notes help employers use the grievance procedure and related template letters in a practical, step-by-step way. They explain how to move from informal resolution to a formal written grievance, grievance meeting, written outcome and appeal, while helping employers identify the correct document to use at each stage.
Conducting Grievance Meetings Guidance Notes
These Conducting Grievance Meeting Guidance Notes help employers prepare for and conduct formal grievance meetings fairly and consistently. They explain what should happen before, during and after a grievance meeting, including reviewing the grievance procedure, considering relevant documents and background information, arranging note-taking, allowing a companion, making reasonable adjustments, exploring possible solutions and confirming the decision in writing.
Conducting Appeal Meetings Guidance Notes
These Conducting Appeal Meetings Guidance Notes help employers conduct grievance and disciplinary appeal meetings fairly, impartially and reasonably. For grievance appeals, they should be used alongside the Grievance Policy and Procedure and the Guidance Notes: Grievance Procedure.
Together, these documents provide a clear starting point for employers managing employee grievances in England and Wales and support a structured, fair and consistent approach to workplace complaints. They explain, and enable the setting up and the continuity of the grievance process before the relevant letters for Raising, Receiving and Assessing Grievance, Investigation and Formal Grievance Meeting and Grievance Appeals are used.
Please click on the links below to download the available templates:
- Grievance Procedures Template
- The ACAS Code Of Practice
- Guidance Notes: Grievance Procedures
- Guidance Notes on Conducting Grievance Meetings
- Guidance Notes on Conducting Appeal Meetings
Grievance Procedures, Guidance and Legal Framework Templates is part of Employment. Just £38.50 + VAT provides unlimited downloads from Employment for 1 year.