Software Support and Maintenance Contract Template

Software Support and Maintenance AgreementUpdated

TR.IT.03

This Software Support and Maintenance Agreement provides related services to a licensee to whom the licensor has granted a licence for use of computer software applications. See Software Licence Agreement - Licensor to Licensee and other Software Agreements.

This document has been updated with UK-GDPR data protection references and a new data processing clause to cater for situations in which the Licensor will be handling personal data collected, held, and processed by the Licensee when providing its services (for example, when providing support on a live system).

This Software Support and Maintenance Agreement contains the following clauses:

1. Definitions
2. Services to be Provided
3. Term
4. Payment
5. Risk
6. Support
7. Maintenance
8. Excluded Support and Maintenance
9. Warranty
10. Liability
11. Licensee's Warranty
12. Licensee's Obligations
13. Confidential Information
14. Security and Control
15. Termination
16. Alterations
17. Training
18. Documentation
19. Licensee's Confidential Information
20. Data Protection
21. [Data Processing]
22. Remote Access
23. Interpretation
24. Relationship of the Parties
25. Amendments
26. Announcements
27. Assignment
28. Entire Agreement
29. Force Majeure
30. Notices
31. Schedules
32. Severance
33. Successors and Assignees
34. Waiver
35. Counterparts
36. Time of the Essence
37. Sub-contracting
38. Language
39. Costs and Expenses
40. Set-off
41. Third Parties
42. Proper Law and Jurisdiction

and the following Schedules:

1. The Software Specification
2. The Equipment
3. Annual Support and Maintenance Fees
4. Location
5. Storage Media
6. Training and Set-up
7. Data Processing
8. [Licensor’s and Licensee’s Privacy Notices]

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

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