Software Support and Maintenance Contract Template

Software Support and Maintenance Agreement


Please note that this document is currently awaiting an update for the GDPR. In the meantime, new GDPR-ready standard clauses for data protection and data processing are available in our GDPR & Data Protection Group.

This Software Support and Maintenance Agreement provides related services to a licensee to whom the licensor has granted a licence for use of computer software applications. See Software Licence Agreement - Licensor to Licensee and other Software Agreements.

This Software Support and Maintenance Agreement contains the following clauses:

1. Definitions
2. Services to be Provided
3. Term
4. Payment
5. Risk
6. Support
7. Maintenance
8. Excluded Support and Maintenance
9. Warranty
10. Liability
11. Licensee's Warranty
12. Licensee's Obligations
13. Confidential Information
14. Security and Control
15. Termination
16. Alterations
17. Training
18. Documentation
19. Licensee's Confidential Information
20. Data Protection
21. Remote Access
22. Interpretation
23. Agency, Partnership
24. Amendments
25. Announcements
26. Assignment
27. Entire Agreement
28. Force Majeure
29. Notices
30. Schedules
31. Severance
32. Successors and Assignees
33. Waiver
34. Counterparts
35. Time of the Essence
36. Sub-contracting
37. Language
38. Costs and Expenses
39. Set-off
40. Third Parties
41. Proper Law and Jurisdiction

and the following Schedules:

1. The Software Specification
2. The Equipment
3. Annual Support and Maintenance Fees
4. Location
5. Storage Media
6. Locations/Countries
7. Training and Set-up

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.