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New IT Services Call Off Documents

March 2019

New IT Services Framework Documents

Our February 2019 newsletter about new “framework agreement” templates (for "call off" supply of goods and services) anticipated that we would also add templates specifically covering "call off" supply of IT services. This month we have added to our IT & Software Group some templates that you can use to set up a framework agreement for your customers to place "call off" orders for IT services from time to time.

What is a “framework”?

As a reminder, a “framework” or “call off” agreement is a master agreement setting out how a customer can place an order  - a “call off” order - and all terms to apply to that order. This provides a mechanism for your customer to use from time to time when it orders similar goods or services.

Advantages of using a “framework”

The “framework” arrangement makes for an easy and quick order process for both supplier and customer. You both agree in advance (in the framework agreement) on the "call off" ordering process to be used and all terms of sale resulting from "call off" orders. Therefore you do not have to discuss and agree the terms to apply on each occasion that the customer decides to place an order: supplier and customer will have agreed that detail previously. Using such a "framework" and “call off” mechanism should also help remove any ambiguity as to the terms of contract applying to each order.

How you can use the new documents

The new IT Services Framework Agreement should be used in conjunction with one or more Schedules of supplementary terms. You can either attach your own supplementary terms as a Schedule and/or you can attach one or more of the new template Schedules, adapting it or them as necessary. Each Schedule will provide bespoke terms for a particular type of IT service.

You can attach as many Schedules of terms as you wish. Whenever your customer requires a particular IT service, they place an order for it using the "call off" ordering process, and the relevant Schedule of supplementary terms will then automatically apply to that order. 

The contents of this Newsletter are for reference purposes only and do not constitute legal advice. Independent legal advice should be sought in relation to any specific legal matter.

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