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Complaints Handling Letters

Complaints Handling Letters (Medium to Large Business)


This package of Complaints Handling Letters for Medium to Large Businesses is designed for use in combination with our Customer Complaints Policy and Complaints Handling Procedure.

Each letter matches up with a particular stage in the procedure and can be used to communicate with the complainant in order to provide or request the relevant information.

The following letters are included in this package:

1. Acknowledgement of Complaint Letter
2. Request for Further Information Letter A
3. Dismissal of Complaint Letter
4. Request for Further Information Letter B
5. Level One Complaint Decision Letter
6. Acknowledgement of Escalation Request Letter
7. Dismissal of Level Two Complaint Letter
8. Request for Further Information Letter C
9. Level Two Complaint Decision Letter
10. Acknowledgement of Appeal Letter
11. Dismissal of Appeal Letter
12. Request for Further Information Letter D
13. Appeal Decision Letter


Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

Once you have purchased access to the appropriate document folder click on the “Download Document” link below. Please note that this download is a .zip file containing five .doc files unlike the individual .doc file downloads normally offered by Simply-Docs.

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