Sale of Goods Terms and Conditions (Business to Consumer)
These Sale of Goods Terms and Conditions are designed for use in business
to consumer transactions.
This document is compliant with the GDPR (General Data Protection
The terms of this document have been specifically written in a
consumer-friendly manner and are designed to be understood by an average
consumer, requiring no specialist business or legal knowledge.
This template is suitable for use with a wide range of goods and can thus
be applied to most every-day sale of goods transactions. These terms can be
used whether the seller is the manufacturer of the goods or simply a
This document better reflects the pre-contract information requirements for
on-premises contracts established by the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013. The customer is
given a clear and concise summary of the information they are entitled to
receive under the Regulations thus making it easier both for the customer
to understand their rights and for the seller to understand their
It is important for all sellers to be aware of their obligations and the
rights of their customers. The terms of this document have been written
with these laws in mind. The terms have been designed to be easily
understood by consumers and to be fair to them.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
This document is duplicated in the Sale and Supply of Goods Agreements
These Sale of Goods Terms and Conditions contain the following clauses:
1. Definitions and Interpretation
2. Information About Us
3. The Contract
4. Description and Specification of Goods
6. Price and Payment
8. Faulty, Damaged or Incorrect Goods
9. Returning Goods If You Change Your Mind
11. Our Liability
12. Events Outside of Our Control (Force Majeure)
13. Communication and Contact Details
14. Complaints and Feedback
15. How We Use Your Personal Information (Data Protection)
16. Other Important Terms
17. Governing Law and Jurisdiction
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
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