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Standard Service Contract Template – Services within a Project (B2C)

Standard Service Agreement – Services within a Project (B2C)


This Service Agreement has been designed for use in business to consumer transactions in situations where the service provider will be providing services as part of a larger project, working alongside other contractors.

The data protection provisions in this document have been reviewed and updated for Brexit. The data protection clause has been reduced to a simple cross-reference to a privacy notice or policy, making it more user-friendly.

Additional terms over and above the standard agreement include those dealing with delays caused by third party contractors and the appointment of third party contractors. (Note that the service provider under the wording of this particular agreement is not to be a party to such agreements.)

The terms of this document have been specifically written in a consumer-friendly manner and are designed to be understood by an average consumer, requiring no specialist business or legal knowledge.

This document is suitable for use with a wide range of services and can thus be applied to many every-day service agreements. This template is designed for use by a service provider.

It is important for all service providers to be aware of their obligations and the rights of their customers. The terms of this agreement have been written with these laws in mind. The terms have been designed to be easily understood by consumers and to be fair to them.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This Service Agreement contains the following clauses:

1. Definitions and Interpretation
2. Information About Us
3. The Contract
4. Price and Payment
5. Providing the Services
6. Third Party Contractors
7. Problems with the Services and Your Legal Rights
8. Our Liability
9. Events Outside of Our Control (Force Majeure)
10. Cancellation
11. Communication and Contact Details
12. Complaints and Feedback
13. How We Use Your Personal Information
14. Other Important Terms
15. Governing Law and Jurisdiction

and the following schedules:

1. The Services & The Service Timetable
2. The Price
3. The Project

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have purchased access to the appropriate document folder click on the “Download Document” link below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.

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