Standard Service Agreement – Services within a Project (B2C)
This Service Agreement has been designed for use in business to consumer
transactions in situations where the service provider will be providing
services as part of a larger project, working alongside other contractors.
The data protection provisions in this document have been reviewed and updated for Brexit. The data protection clause has been reduced to a simple cross-reference to a privacy notice or policy, making it more user-friendly.
Additional terms over and above the standard agreement include those
dealing with delays caused by third party contractors and the appointment
of third party contractors. (Note that the service provider under the
wording of this particular agreement is not to be a party to such
The terms of this document have been specifically written in a
consumer-friendly manner and are designed to be understood by an average
consumer, requiring no specialist business or legal knowledge.
This document is suitable for use with a wide range of services and can
thus be applied to many every-day service agreements. This template is
designed for use by a service provider.
It is important for all service providers to be aware of their obligations
and the rights of their customers. The terms of this agreement have been
written with these laws in mind. The terms have been designed to be easily
understood by consumers and to be fair to them.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
This Service Agreement contains the following clauses:
1. Definitions and Interpretation
2. Information About Us
3. The Contract
4. Price and Payment
5. Providing the Services
6. Third Party Contractors
7. Problems with the Services and Your Legal Rights
8. Our Liability
9. Events Outside of Our Control (Force Majeure)
11. Communication and Contact Details
12. Complaints and Feedback
13. How We Use Your Personal Information
14. Other Important Terms
15. Governing Law and Jurisdiction
and the following schedules:
1. The Services & The Service Timetable
2. The Price
3. The Project
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
Once you have purchased access to the appropriate document folder click on
the “Download Document” link below. You will be asked what you want to do
with the file. It is recommended that you save the document to a location
of your choice prior to viewing.