Insulation Installer's Terms of Business (Home)

Insulation Installer Terms and Conditions (Home)

TR.TC.24

These Insulation Installer Terms and Conditions are designed for use by installers providing their services to domestic clients (i.e. consumers). These terms of business can be included in a document such as a quotation or displayed on a website. They can also be used as a stand-alone document.

A "contract schedule" is also included which enables the terms and conditions contained within this document to be easily converted into a legally binding agreement.

An alternative version of this template is available which is designed for use by insulation installers providing services to business clients.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

This document has been updated to help traders comply with the Consumer Rights Act 2015 which came into force on 1 October 2015. The language and presentation are designed to be “consumer-friendly” and the document should make sense to an average consumer who has no specialist business or legal knowledge.

The template also complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force on 13th June 2014. In particular:

- Customers entering into contracts “off the premises” of the trader are given a 14 day cooling-off period. This means they can change their mind for any reason after placing an order, subject to limited exceptions. Work can however commence within the cooling-off period so long as the customer expressly agrees to this.

- The customer is given a clear and concise summary of the pre-contract information they are entitled to receive.

It is important for all traders to be aware of their obligations and the rights of their customers under consumer protection laws. This template has been drafted with these laws in mind. Take care when amending the template to remain compliant with the legislation and, in particular, make sure you do not include any terms that may be deemed “unfair”.

Optional phrases / clauses are enclosed in square brackets. These should be read carefully and selected so as to be compatible with one another. Unused options should be removed from the document.

These Insulation Installer Terms and Conditions contain the following clauses:

1. Definitions and Interpretation

2. Information about Us

3. Communication and Contact Details

4. Orders

5. Deposit

6. Fees and Payment

7. Insulation Installation Services

8. Guarantee

9. Your Obligations

10. Complaints and Feedback

11. Changing the Start Date

12. Cancellation of Contract During the Cooling Off Period

13. Cancellation Before the Start Date

14. Termination

15. Effects of Termination

16. Events Outside of Our Control (Force Majeure)

17. Liability

18. How We Use Your Personal Information (Data Protection)

19. Other Important Terms

20. Law and Jurisdiction

And the following Schedules:

1. Service Agreement

2. Model Cancellation Form

This document is in open format. Either enter the requisite details in the highlighted fields or adjust the wording to suit your purposes.

Once you have subscribed to the appropriate document folder click on the “Download Document” button below. You will be asked what you want to do with the file. It is recommended that you save the document to a location of your choice prior to viewing.

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