Cleaner Terms and Conditions (Home)
This set of Cleaner Terms and Conditions is designed to apply to any
cleaning business which provides cleaning services for private homes.
Alternative terms of business have been designed for cleaning contracts
which cover commercial properties such as individual offices or entire
A "contract schedule" is also included which enables the terms contained
within this document to be easily converted into a legally binding
Customers entering into contracts “off the premises” of the trader are
given a 14-calendar-day cooling-off period. This means they can change
their mind for any reason after placing an order, subject to limited
exceptions. Work can however commence within the cooling-off period so long
as the customer expressly agrees to this.
The customer is also given a clear and concise summary of the pre-contract
information they are entitled to receive.
It is important for all traders to be aware of their obligations and the
rights of their customers under consumer protection laws. This document has
been drafted with these laws in mind. Take care when amending the template
to remain compliant with the legislation and, in particular, make sure you
do not include any terms that be deemed “unfair”.
Optional phrases / clauses are enclosed in square brackets. These should be
read carefully and selected so as to be compatible with one another. Unused
options should be removed from the document.
These Cleaner’s Terms and Conditions contain the following clauses:
1. Definitions and Interpretation
2. Information about Us
3. Communication and Contact Details
6. Fees and Payment
7. Cleaning Services
8. Your Obligations
9. Problems with Our Service
10. Complaints and Feedback
11. Cancellation of Contract During the Cooling Off Period
13. Effects of Termination
14. Events Outside of Our Control (Force Majeure)
16. How we use your Personal Information (Data Protection)
17. Other Important Terms
18. Regulations and Information
19. Law and Jurisdiction
And the following Schedules:
1. Service Agreement
2. Model Cancellation Form
This document is in open format. Either enter the requisite details in the
highlighted fields or adjust the wording to suit your purposes.
Once you have purchased access to the appropriate document folder click on
the “Download Document” button below. You will be asked what you want to do
with the file. It is recommended that you save the document to a location
of your choice prior to viewing.